Ambivista allows you to get the feedback you need to keep your customers happy and returning. Our customer satisfaction survey tools allow users to collect data on the customer experience, measure overall customer satisfaction in real time, and generate insights that influence business decisions.
Whenever we experience a life event, there is an emotional reaction that somehow shapes our future action or inaction. The same holds true when speaking about customer experiences. A Customer satisfaction survey, especially when used as part of a Voice of the Customer (VoC) program, helps you to confirm your customers’ preferences and gather their ideas. Ultimately, high levels of customer satisfaction are strong predictors of loyalty, retention, and referrals.
Our Customer Satisfaction Model
Customer Satisfaction Methodologies
If you make an in-store purchase, chances are you will be presented with a customer satisfaction survey link on your receipt. Obtaining survey feedback from customers at (or shortly after the time of sale) is the most popular way to assess customer satisfaction.
Pulse satisfaction surveys.
Pulse satisfaction surveys are helpful when organizations would like to continuously monitor the satisfaction of groups of customers. This is generally completed at set intervals to provide a snapshot of customer experiences and expectations.
Continuous satisfaction tracking
Continuous Satisfaction Tracking provides a means for organizations to track the satisfaction of specific customers across time periods. This is accomplished by obtaining survey feedback from a specific customer at (or shortly thereafter) the time of sale and at regular intervals afterward. A Customer satisfaction survey with continuous tracking is arguably the most direct way to ensure individual customer retention.