Healthcare is one of the rapidly growing industries in the world. With the ongoing global pandemic, the demand for medical services has increased like never before. To ensure that healthcare professionals work with the same enthusiasm as before, they need to be evaluated on regular basis. Although there are several tools to evaluate nurses, doctors, and other hospital staff, a360 feedback survey proves to be one of the most effective ways.
A 360 feedback survey is a modern feedback process in which every stakeholder with whom a healthcare professional works participate in the process and share their feedback. These stakeholders include subordinates, managers, nurses, hospital staff, and patients. Since the 360 feedback is from multiple sources, it provides a comprehensive view of behaviors, actions, and ultimately provides a deeper insight into performance.
Evaluate Overall Skills
Employees who work in the healthcare industry or are in hospital management are usually assessed by the number of patients they treat successfully. Often it ignores important interpersonal skills that are required to be successful. These skills may include empathy, teamwork, communication, attentiveness, and more.
Having a 360 feedback process for your healthcare professionals tends to solve this issue. Peers, patients, supervisors, and subordinates assess different aspects of a healthcare professional’s performance. It is based on their experiences and observations while working with them. They provide valuable insights about the employee that helps them to make changes to the way they work. It helps them understand not only their clinical skills but also their interpersonal skills.
Better Patient Care
360 feedback is the best survey tool and process when it comes to identifying one’s weaknesses, strengths, and potential blind spots. With the help of 360 feedback, healthcare professionals learn how to fortify their strengths and improve upon on their weak points.
Without 360 feedback, healthcare professionals will remain unaware of their potential weaknesses and gaps. As a result, their efforts might end up having a negative impact on their colleagues or patients, even if unintentional. They can only work efficiently when they are aware of their weaknesses and blind spots.
Higher Patient Satisfaction
The main aim of the staff of any healthcare organization is to ensure that their patients are satisfied with the level of care they receive. The 360 feedback survey serves as a powerful tool to measure the patient satisfaction level. In 360 feedback, everyone, including the patients, evaluates healthcare professionals. So, it is more valued and accepted by nurses, doctors, and other hospital staff alike. They are more open to receiving feedback from their patients. As patients themselves are part of the feedback process, it also helps in enhancing productivity and increasing the patient satisfaction level.
Contact us today to learn how Ambivista can help you with 360 Degree Feedback. Request a demo here.