Month: March 2020

4 Ways to Administer a Good Qualitative Survey

Surveys help you to collect a lot of information about respondents’ needs and expectations. You can then use those details to adjust a service or product offering according to your needs. In addition, surveys enable you to gather information from large groups of participants in the shortest possible time. It’s not necessarily difficult to create …

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The Ultimate Guide to Calculate Your Net Promoter Score

What exactly is your Net Promoter Score? In short, it provides a strong indicator if your customers will recommend your product or service to others. It discloses how content your customers are working with you. Last but not least, it measures your customers’ faithfulness towards your organization. Your Net Promoter Score depends upon the question, …

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