Month: October 2019

To Gather Feedback from Your Customers, Consider These Ideas

For a successful business, it is imperative to gather all sorts of insights into what your customers want from your business. Most of the time, analytics are considered the best way to gather insight. But, it’s not the only way. You can gather insight directly from your customers. Customer feedback helps you understand what people …

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Why Renowned Retailers Focus on Customer Satisfaction Surveys

As you know, the world’s foremost retailers welcome customers to take part in customer satisfaction surveys on a regular basis. Have you been to a store recently and made a purchase? Did they ask you to be part of their customer satisfaction survey? Have you ever wondered why they are interested in your feedback? Or …

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8 Topics You Should Include in Every Employee Engagement Survey

As is common these days, companies are looking for new ways to measure employee engagement. Pulse surveys and real-time analytics are two effective ways to poll employees, but they are not used on a large scale and should be. Even today, most companies use large-scale and formal surveys to gauge employee engagement. Do you want to …

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