February 2019

Want to foster goodwill with your customers? If yes, you should conduct a customer satisfaction survey. Surveys help you get valuable information from your customers to assist in your business decision-making. What’s more,\ high levels of customer satisfaction are strong predictors of loyalty, retention, and referrals. When it comes to designing and delivering a customer …

To Design Customer Satisfaction Surveys, Follow these Ten Tips Read More »

A great survey is one of the most effective ways of gaining trust and cooperation from respondents. Whether in personal life or at work, surveys can make your life overall a little easier. Do you need to collect some personal information (PI) from respondents for your survey project initiative? If so, then we encourage you …

Crucial Tips for Collecting Personal Information with Surveys Read More »

“We love our customers.” This phrase is commonly used by many companies to profess their undying and irrevocable love for customers. To solidify this, they even go so far as to print such phrases into their marketing materials and business cards. However, instead of simply expressing your love for your customers aloud, we challenge you …

Do Customer Perception Matter to You? Try an Online Customer Experience Survey Read More »